AIG Office Status (Last Updated: Thursday, October 26, 2017, 8:00 PM EDT)
Efforts are well underway to remediate and restore the buildings to allow for safe occupancy. The tentative schedule for reopening the other buildings is:
Woodson Tower (2919 Allen Parkway): November 2017
Riviana Building (2777 Allen Parkway): December 2017
Life Building (2727-A Allen Parkway): January 2018
Wortham Tower (2727 Allen Parkway): February 2018
AIG employees needing IT assistance should call the AIG Global Service Desk at 800-435-7457.
Accessing the AIG Network
For AIG employees, directions to access VPN can be found here, and instructions to access your virtual workspace via Citrix are located here. The Service Desk number is 800-435-7457. For VALIC Financial Advisors and employees, your log-in instructions remain the same. The VALIC Help Desk number is 877-248-2255.
IT Peripheral Needs
To request monitors, a mouse or keyboards, you can submit a request in ServiceNow by logging into IT Self Service Portal. Click the Request Services icon, under Categories click the “+” next to Employee Services, next select Computer Hardware and Accessories, then click the Computer Hardware and Accessories window. Complete the form and select the needed items, then select “add to cart” button at the bottom left of the page. After you have added the need items to the cart, click the Cart icon on the top of the page, then click View Cart button. Complete the form with your department information and click the Checkout button (bottom right-hand corner) when you are done. You will receive a confirmation message in green at the top of the page.
For mobility needs please visit the Mobility Self-Service portal for instructions.
Please note the IT and Mobility Self-Service portals can only be accessed from within the AIG network.
You may also contact the Service Desk at 1-800-HELP-HLP or use online chat to order equipment.
If you are unable to connect to a personal or public Wi-Fi connection, instructions for setting up you iPhone or iPad as a hotspot device can be found here.